The Unquiet Librarian: Top Ten Reasons I Love LibGuides

April 19, 2010

This morning we wanted to do something a bit different, and feature a blog post from one of our LibGuides community members – Buffy Hamilton aka the Unquiet Librarian. Buffy is a media specialist/teacher-librarian at Creekview High School in Canton, Georgia and is also one of the most active proponents of LibGuides within the K-12 space. We highly recommend that you subscribe to Buffy’s blog for a unique insight on the role of social media and technology in education today. You might even see a kind word about LibGuides now and again!

The following entry was originally posted on the Unquiet Librarian blog on April 16th, 2010 and is being reprinted here with permission.


Over the last few months, I have received quite a few inquiries as to why I love LibGuides so much, so I thought it might be helpful to share a brief post highlighting my ten favorite features.

In no particular order, here is why I invest in LibGuides for The Unquiet Library:

1.  The ease and flexibility of creating guides: LibGuides makes it super easy to add RSS feeds, embed videos, embed an endless range of HTML or script codes (great for widgets and embedding and content), lists of links, feature books from the catalog (which could be print books, Google Books I like, or eBooks from our virtual collection), document widgets, a timeline widget, assorted Google Searches, and various polls.  While I have utilized the user link submission feature on a limited basis, I plan to incorporate it more after being inspired by friend and fellow librarian Elisabeth Abarbanel’s recent blog post, “LibGuides:  Collaborative Aspects”. Because it is so easy to add content and widgets for traditional and emerging sources of authoritative information ( social scholarship) , LibGuides is an essential tool for supporting my information literacy instruction and supporting technology integration into my library program; I can also seamlessly push my students to other library streams of information, including our blog, our databases, and other essential library resources.

In addition, if I need to create multiple guides on a similar topic for different teachers with slight variations, I can easily copy the original guide and then add/take away guide elements or I can create a new guide and add existing elements from other subject guides I’ve created using the “copy from another guide” feature.  As if that isn’t enough, I can also use and modify templates for guides (67,000 plus and growing!) created by other library professionals in the LibGuides community.  These features of LibGuides make it easy for me to generate research pathfinders efficiently, quickly, and dynamically.

2.  Social Media Integration:  my students can capture RSS feeds for guides or use the built-in “Add This” sharing feature that allows my students to easily bookmark or post a guide to a diverse range of cloud computing/social media tools.    Students and teachers can also sign up for email notification when a new guide is posted, and this email registration can be customized by tags or keywords.

3.  Subject Guide Organization and Tagging: I can create and organize my subject guide categories however I choose, and I can also tag my guides with essential keywords.    These are features that allow me to “catalog” my guides!

4.  Usage and Statistical Reports: you can choose to create a general summary report, homepage hits, or overall guide hits; you can even view a guide hit report for a specific subject guide.  I will soon be incorporating this data into my monthly and annual reports.  The reports can be generated in standard (best for viewing your browser), plain (best for copying and pasting into another application, or Excel (spreadsheet) format, too!

5.  Widgets: I love that I can create and customize my widgets to focus on one particular subject guide OR I can create a more generic widget to direct my students to our general LibGuides home page while featuring new or popular guides.  The code is incredibly easy to generate and can be placed on virtually any web platform.

6.  Superb Stability: in the fourteen months I have been a subscriber, I have experienced only one minor service outage.  I can count on the platform to be up and running without worrying about frequent outages.

7.  Customer Service and Tech Support: I have only had to call upon tech support once in the 14 months I have been a user, but when I did, they were most helpful.  The individuals in customer service are also wonderfully responsive and gracious as well!    You can also join (at no charge) The Springshare Lounge, a free network for discussions about Springshare products, including LibGuides.  The support blog , Springshare Twitter feed, and LibGuides FAQ Twitter feed also help me keep up with the latest new features and product news.  As if that is not enough, you can also participate in product webinars!

8.  Multiple Editors: if you work in a library setting in which you have a team (library professionals, students, or teachers) who may need some access to creating and editing guides, you can add multiple users and establish their editing/access rights to invite participation while protecting the integrity of your overall platform.

9.   Multiple Uses for the Platform: While I primarily use LibGuides for generating subject guides/research pathfinders, I am now using LibGuides to create organic, dynamic, and multimedia monthly reports that help me better tell the story of my library program in a transparent and effective manner.  I also love how this high school is using LibGuides as a medium for paperless monthly library newsletters!

10.  More Than Reasonable Pricing and a Product Worth Its Weight in Gold:  if you are someone like me who generates a large number of subject guides and integrates your virtual resources heavily into library instruction, then LibGuides is truly your best friend.  The price point, in my opinion, is more than reasonable for a K12 institution, and I get more than my money’s worth in terms of the value the product has in terms of helping me be an effective librarian and the way it impacts the library experience for my students (and teachers, too!).   While there may be other similar products out there for less or free, I have yet to see anything with the “horsepower” and reliability of LibGuides.   After only six months of use, I renewed my subscription for two more years—given my generally conservative bent  in purchasing any online product too far in advance, this should indicate to you how much I love and how heavily I reply on this service/product!

The Bottom Line

Ultimately, my investment in LibGuides is an investment in my library program.    I feel that the integration of LibGuides into my library program since February 2009 has played a major role in improving the quality of my library instruction and service.  I am empowered to integrate a diverse range of information sources and instructional support materials in an organized manner that works for my students and makes it easy for them to navigate the broad range of resources I can provide for a collaboratively designed research project.


Monthly LibGuides Stats – March 2010

April 2, 2010
Another record month for the LibGuides Community – we welcomed 73 new libraries and our “page views” and “unique visitors” stats were the highest they have ever been!
Community Sites: 1208
Librarian Accounts: 18,956
Total Guides: 81,573
Total Pages: 518,035
Unique Visitors: 1.51 million
Page Views: 39 million

SMS Reference thru LibAnswers, and it's FREE for the first year!

March 23, 2010

Bigreally big, huge news! We are super excited to unveil the SMS reference module for our LibAnswers platform. R U Serious? Yep, you heard it right – LibAnswers is now the only reference system to aggregate asking reference questions from the Web, from Twitter and via SMS, with an extensive reporting capability to boot. If you thought the news couldn’t get any better, get this – the SMS Reference module for LibAnswers is FREE  for the first year, with rock-bottom prices afterwards. Check out these features:

  • Each library is assigned a dedicated local phone number. Whoa, that’s cool – no short codes to remember or special keywords for patrons to memorize. We have big plans for further development of mobile and voice apps for libraries, and having a dedicated local number provides the platform to build exciting mobile and voice apps on top of it. Folks, we’re just getting started!
  • The SMS capability is fully integrated into the current LibAnswers workflow. Any incoming SMS messages go to the Unanswered tab (email and IM notifications work for SMS, too). You answer SMS questions in the same way you currently answer any other LibAnswers questions. You can collaborate on answers, claim questions, release claims, pass notes, see who answered which SMS, etc.
  • SMS statistics are fully integrated with LibAnswers stats. Want to see the monthly/daily/hourly distribution of SMS questions? Want to compare SMS stats with Twitter stats or Web reference stats? We provide a variety of reports on SMS reference usage. Furthermore, with the Analytics module for LibAnswers you can go even deeper and analyze the reference trends and staffing needs for each reference channel – an essential tool for evaluating and improving your reference service.
  • LibAnswers widgets, which you can embed into any web page on your library site (and beyond – put them on blogs, courseware pages, etc) to advertise your SMS reference number, with the ability to ask reference questions from any widget. These widgets are a great marketing tool for your SMS reference.
  • Auto-responders for those times when you are not available.
  • Unlimited number of simultaneous logins. All your librarians can have an account in LibAnswers and answer SMS questions. There are no limits to the number of accounts or the number of users logged on at the same time.
  • Fully hosted solution. You get your own local phone number without having to buy (and tote around) a dedicated phone just for SMS. Plus, all your data lives in a cloud (nine) which means we take care of the back-end infrastructure for you.
  • Pricing - FREE for the first year, save for a one-time setup fee of $149. You get 400 messages per month (incoming + outgoing) and you can carry over any unused credits from month-to-month, during your annual license term (hello, AT&T)! This means you have 4,800 FREE messages for your first year.
  • Ongoing charges - After the free first year, choose between the following plans:
    $30/month 600 messages/month, i.e. 7,200/year (incoming + outgoing)
    $50/month 1,200 messages/month, i.e. 14,400/year (incoming + outgoing)

    You can carry any unused credits from month to month for the full year. Need more message credits? Sure, buy a pack of 1,000 for just $50. If you anticipate needing more than 15K messages a year, talk to us and we will give you an even better deal!

There you have it –  a simple and affordable way to offer SMS reference, all part of the fully-featured web 2.0 reference platform for libraries. Web Questions, Twitter Questions, SMS Questions – we’ve got them all covered. In-depth statistics and analytics for any reference channel? Check. Automatic Q-and-A knowledgebase and FAQ builder? Check.  A complete reference platform, priced orders of magnitude less than paying for separate reference tools? Double check!

Pardon our enthusiasm, but this is disruptive, revolutionary, and very exciting at the same time.

Email us at sales@springshare.com and we’ll help you get started on LibAnswers and SMS reference.


Monthly LibGuides Stats – February 2010

March 4, 2010

We added 60 new libraries to the LibGuides community in February – and that’s the shortest month of the year!

Community Sites: 1132
Librarian Accounts: 17,900
Total Guides: 76,813
Total Pages: 488,073
Unique Visitors: 1.24 million
Page Views: 33 million

LibAnswers – Instant Message Notifications for New Questions/Comments

February 25, 2010

We rolled out the initial (beta) release of the LibAnswers/Instant Messanger integration, so please check it out. Log on to your main LibAnswers admin page (My Admin) and under System Settings tab select “IM Notifications” option. This is where you can setup the integration (you must have a valid GTalk account to do this, but you can use any IM aggregator, e.g. Meebo, Digsby, etc. to receive IM notifications).

Once you set this up, any time a new question, or a new comment is submitted to your LibAnswers system you will get an Instant Message notification (in addition to the email notification which is still there).

Let us know what you think – this is only the first release of this IM integration and we’d like to improve on it based on your feedback.


Building a Global LibGuides Community – 25 Countries and Counting

February 24, 2010

Every now and then we stop for moment, take a deep breath, and marvel at the amazing growth of our LibGuides Community – 1,100+ libraries and 17,000+ librarians creating useful guides, collaborating, and sharing content and ideas.

We knew we had many international libraries on board, but we recently realized we’re global in a real “global” way – 25 countries and counting: from dozens of libraries in our northern neighbor Canada, and just as many (if not more) in the Land Down Under – Australia, to South Africa, Sweden, Turkey, Egypt, Singapore, etc. The venerable Oxford University in UK is on board as well, as is the prestigious Shanghai Jiao Tong University in China.

We’re building a global community of libraries, with many opportunities to collaborate and share ideas and content on a global scale. It’s a beautiful thing, and it will only get better!

Speaking of collaboration, next week we are going to announce a big, bold, new LibGuides initiative/feature aimed at increasing and enhancing collaboration beyond individual libraries, so stay tuned – it will rock your world  – in a good way, of course ;)

As always, we’re here if any questions, ideas, suggestions, etc. pop up.


Introducing the "Best Of" LibGuides Website

February 12, 2010

We’re pleased to announce the http://bestof.libguides.com website – a collection of what we think are the shiniest examples of LibGuides across all our client institutions. The best part is that all content on the Best Of site can be freely reused and shared (that’s one of the rules of being featured on the site – guide owners must be willing to let others reuse and copy their awesomeness). No need to reinvent the wheel, and this way everybody benefits from the collective wisdom of the tens of thousands of librarians who create content in LibGuides.

We are also working on having official prizes, automatic idea submissions, voting, etc. so the Best Of site will only get better – this is just the beginning of great things to come. We will be adding new content every time we find something that makes us go “Wow, this is a great guide”  (we always contact the guide owner first, to get their permission to feature their work). If you have suggestions for what type of content you want to see there, or if you want to submit your or your colleagues’ guides please let us know, we’re all ears - support@springshare.com

So, there you have it – in a spirit of Valentine’s Day (a few days early but since Valentine’s is on Sunday we had to compromise a bit): Announcing the Sites We Love on the Day For Love – LibGuides Best Of, http://bestof.libguides.com. Check the site often because we will be adding new content every couple of weeks. You should also follow us on twitter - http://twitter.com/springshare - as we will be tweeting the Best Of updates/additions as well.

As always, please send us your suggestions, ideas, kudos ;)support@springshare.com.


"No Cover Art" Placeholder Images for Books

February 3, 2010

Even though you have options to use cover art for books from both Syndetics and Amazon, there are some titles for which there are no covers available. So, we created a few placeholder images you can use instead. This is useful if you have 3 or so books in your Books from the Catalog box, and two have covers while the 3rd one does not. In order for all items to align nicely within a box, it would be helpful to have an image to use for the 3rd cover. Here are the cover art images you can use for this, depending on which cover placeholder you like, and what size you need:

small
(94px)
Cover art url: http://lgimages.s3.amazonaws.com/nc-sm.gif
medium
(187px)
Cover art url: http://lgimages.s3.amazonaws.com/nc-md.gif
small
(94px)
Cover art url: http://lgimages.s3.amazonaws.com/gc-sm.gif
medium
(187px)
Cover art url: http://lgimages.s3.amazonaws.com/gc-md.gif

 

This is where you should insert one of the above urls, depending on which you want to use:


Montly LibGuides Stats – January 2010

February 2, 2010

The LibGuides Community started off 2010 with a bang, adding 49 new member libraries in the month of January!

Community Sites: 1072
Librarian Accounts: 16,947
Total Guides: 71,325
Total Pages: 455,024
Unique Visitors: 978,139
Page Views: 26.1 million

Facebook API Problems

February 2, 2010

We have had several reports that the LibGuides applications for Facebook have had intermittent problems over the last week or so.  Since the applications have not been changed in some time, it appears that the problem may be with the Facebook API.  This is further supported by the Facebook Developers Platform Live Status page at http://developers.facebook.com/live_status.php, which is currently showing an “API Latency”, which is the likely source of the error.

We will continue to monitor the status of the applications over the next few days, and hopefully the problem will resolve itself once the “latency” has been addressed by Facebook.  In the event that this does not repair the issue, we will address the problem on our end if at all possible.