August 5, 2010
July and August are (we’re told) the “Dog Days” of summer – apparently for some, the heat and humidity of the season is supposed to cause stagnation and inactivity. Frankly, we think it’s a bunch of hooey – librarians are as busy as ever, and so are we! So while some folks are out there are wasting afternoons on front porches, sipping iced tea and fanning sweat from their brows, we’ve spent our “summer vacation” thinking up some really cool new features. Hold on to your wide-brimmed hats and prepare to be blown away!
To start off with a bang, we have two exciting additions to CampusGuides/CommunityGuides to annouce:
- Our Assessment Tool is ready for prime-time! You can now integrate surveys and quizzes directly into your guides – collect formal feedback from your users about your programs and services, website, guides, or… anything else you can think of – and get tallied reports on user responses right in the system! As an added bonus, any survey created in Campus/CommunityGuides can be linked anywhere outside of the system – just embed the unique survey URL and get instant feedback from your users from anywhere! Best of all, the assessment tool comes standard for all Campus/CommunityGuides systems!
- Academic Libraries will freak out about our new E-Reserves module! This optional module allows you to securely integrate reserve materials directly into your CampusGuides system, and will allow your students to access reserve materials right alongside your course and research guides. This module truly makes CampusGuides a one-stop-shop for all library-related research needs – and did we mention that the E-Reserves module costs orders of magnitude less than your current e-reserve solution? It’s true – ask us, and you’ll see for yourself!
We’ve also got quite a few upgrades and changes to the existing LibGuides/CampusGuides interface:
- Resource Icons – This new functionality integrates custom icons alongside your database/resource links (without having to hack your links with img tags). You can create a standard set of “meaningful” icons and easily deploy them across your resources. Create icons to represent trial databases, offsite/home-accessible resources, recommended resources, or any other info you want to convey to your users, and integrate them with your database links through a simple check-box!
- A-Z database import tool (for Serials Solutions clients) – We’ve added new options to the import tool – now, you can “check-all”, “uncheck-all”, and “restore defaults”. We’ve also updated the tool and made it easier to maintain any custom database descriptions you create in LibGuides – now, blank descriptions in SS won’t overwrite descriptions in LG, and you can use our new checkbox option to prevent description updates in subsequent imports.
- Librarian Profiles have seen a number of upgrades, including an improved layout to the profile page, a new “LinkedIn” field, and better CSS customization options
- The API now offers more layout control on subject links, and options to return guides sorted by popularity or publication date
- We’ve updated the Rich Text Editor to a more recent version of TinyMCE, which should fix the issue of stripped FORM tags when using IE
LibAnswers has also received a number of improvements:
- Statistics including segmentation between private and staff-entered questions, and now offer statistics on questions transferred between systems
- Export (to excel/CSV format) is available for data in the Reports Wizard / Knowledge Base Explorer
- Filtering options – the “words” filter in the “My Home” tabs now search the answer as well as the question. You’ll also see new pagination links on many administrative pages
- Email notification options – you can now send system emails via SMTP, and librarians can create unique email signatures through their LibAnswers profile. Librarians can also create an “Address Book” for storing non-account holder emails
- New LibAnswers users can login via their LibGuides account, which will automatically generate a LibAnswers account
Frankly, there are too many things to tell you about in just one blog post – so if you want more information, grab an iced beverage and check out this month’s edition of Springy News!
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CampusGuides, LibAnswers, LibGuides, New Features | 
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Posted by sarahpawlek
July 9, 2010
We came back from ALA in D.C. full of ideas for new features for our products. We’ve already coded a bunch of new stuff for LibAnswers (the LibGuides/CampusGuides update is coming soon as well) and here are the new features we just rolled out:
- Importing of LibGuides accounts into LibAnswers. It’s true – it’s here and it is not even Christmas yet! Now our libraries who have both LibGuides/CampusGuides and LibAnswers can import their LibGuides user accounts into LibAnswers.
- Improved accessibility for public pages. We’ve taken a big step towards making the system 100% compliant in terms of accessibility on all public pages (properly organized and nested headers, alt tags on images, title tags on links, “skip to content” links for screen readers, improved form labeling, and more…)
- RSS feeds for new answers and answers by topic. This is a biggie – note the orange RSS icon on the homepage and on every topic page. You can take these RSS feeds and embed the questions/answers from the system anywhere (including LibGuides/CampusGuides, of course!)
- The notification emails (when patron submits a new question) now include the demographic information about the patron (if provided).
- Better email notifications when transferring/emailing a question to another librarian to answer.
- Custom email signatures and more email options for answering questions. When an individual librarian is answering a question and an email gets sent to the patron, they can include a custom email signature (defined in the Edit Profile screen). System admins can also decide whether outgoing emails have the “From” line of the individual librarian answering the question, or whether the email comes from the general system-wide account.
- SMS Questions/Answers: the ability to see the previous message exchanges with the same user.
- Reference Analytics module: improved Visual Data Analyzer filtering – you can now filter data and create graphs in the Visual Data Analyzer for individual librarians (filter data by user).
There you have it. The best web 2.0 reference tool just got a whole lot better. As always, we thank all our users who submitted the ideas and we look forward to hearing more of the good stuff which we will then turn into new features.
Enjoy and let us know if any questions pop up – support@springshare.com
Leave a Comment » | LibAnswers, New Features | Permalink
Posted by slavenzivkovic
June 14, 2010
We are pleased to announce a first major update of the SMS Module for LibAnswers. Our SMS Module clients now have these 3 exciting new functions available to them:
- Send an SMS.
You can now send direct SMS messages to patrons from LibAnswers (i.e. not just reply to a text message sent by a patron but also initiate a text message as well). On the My Admin screen click on the “Send SMS” link, per below:
This opens up many new opportunities in utilizing the SMS module functionality. Here are several scenarios for when this new feature comes in really handy:
For example, if a reference librarian is helping a patron at a reference desk but needs more time to complete the research, they can send an SMS message to the patron when done – while the patron is somewhere else in the library, e.g. studying or browsing the stacks. TXTing them is less intrusive than a phone call yet more timely than an email – an ideal use for the new “Send an SMS” feature in LibAnswers.
Librarians can also use this new feature to notify patrons when a book or an interlibrary loan they requested arrives. Another neat use scenario is the following – say a patron is at a reference desk asking for a specific item – rather than taking a printout with the information about the article/book/whatever the librarian can simply TXT the information to the patron so they will have it with them in their phone for easy access.
These are just a few exciting ideas on how to use the new “Send an SMS” feature to make the communication and interaction with patrons more effective!
- SMS auto-response keywords.
This is just too cool. Imagine texting “hours” and getting an automatic response with the library’s working hours. Or texting “summer reads” and immediately getting back a list of fun summer reading recommendations compiled by librarians. How about texting “new dvds” to get the list of new dvd arrivals?
Our new SMS keywords feature makes all this possible. With it you are able to define any number of SMS “keywords” and when patrons text that keyword to your local LibAnswers SMS number they get an instant auto-response that you defined. Pretty awesome, right? We thought so too! The possibilities for this feature are truly endless. You can get as creative as you want in getting timely and useful information to patrons. It’s an ideal tool for conducting marketing campaigns in your library.
You can define as many keywords as you want, and each keyword can have a response of up to 300 characters (e.g. two sms messages of 150 characters each). The keywords are not case sensitive, so if you define “Hours”, it will work just as good as “hours” or “HOURS”.
Besides the examples mentioned above (“hours”, “new dvds”, “summer reads”) here are a few more ideas to get started with the keywords feature for your library:
- For libraries with multiple branches or multi-library campuses text the library name for hours of each location.
-”Directions” for the directions of how to get to the library.
-”Book club” for the book club meeting times/locations.
-”Events” for the listing of events at the library for any given week/month.
-”New arrivals” to get the list of new arrivals.
-”Keywords” – an automatic message with all the available keywords you defined! 
As you can see, we are super-excited about this SMS Automatic keywords feature and we hope we were able to pass some of that excitement on to you because your library marketing and patron communication can take a big leap forward with this new feature.
The SMS keywords are set up in the System Settings tab, under the “SMS Module setup” submenu.
- Ability to define “off-hours” autoresponders for each day of the week.
This is not an entirely new feature but an enhancement of the existing one. Previously, you were able to define “off-hours” auto-responders (i.e. if someone sends an SMS question at 2am, you are able to define the off-hours automatic response) but you were limited in defining one for the weekdays and one for the weekends. This worked well if your hours are the same for Mon-Fri, and then for Sat-Sun, but if you had different hours on Fri than on Mon-Thu (for example) it didn’t quite work for you. So, we re-coded this feature to let you define the hours of operation for every day of the week separately. If you had the auto-response times defined previously please go back to them and redefine them for each day.
These are customized in the System Settings tab, under the “SMS Module setup” submenu.
As always, let us know what you think (support@springshare.com) and if you have your own ideas on how to make the LibAnswers and SMS module work even better, please let us know – we’re all ears when it comes to this stuff!
Leave a Comment » | General, LibAnswers, New Features, Tips and Tricks | Permalink
Posted by slavenzivkovic
May 11, 2010
As some of you have surely noticed by now, we released some pretty significant updates to LibGuides, LibAnswers and CampusGuides over the last weekend. These updates represent several months of work from our talented tech team, along with dozens of suggestions from our LG / LA / CG user communities! As you will see, there is a lot to review, so lets get started!
LibGuides
- The LibGuides text editor now allows you to toggle between rich and plain text modes without first needing to save your work. We also added a “Save Changes” button so you can save your text without closing the editor, as well as a status area that lets you know when you have pending changes that need to be saved.
- You can now change the order of sub-pages manually, so there is no longer a need to add numeric prefixes to the sub-page names in order to control the page order. When reusing a page, you can also choose to make it a top-level page or a sub-page right from the Reuse Page screen.
- When creating a new link, book, or event you can now decide if that item will open in a new window or the same window on an item-by-item basis. Any item that does not have its own custom “target” will use the default specified on the System Settings page.
- We have added a new “User Profile” content box type that will allow you to embed a LibGuides user profile box in any column, at any position, within your guide.
- Enhanced User Profile pages give you the ability to add your office hours, as well as additional custom content by creating one rich text box and one links box. You may also disable your LibGuides profile page if you would prefer to not have it be visible to the public.
- We have also added a dedicated Facebook URL field to the profiles, so that you can easily link to your Facebook profile or library’s page within your profile.
- The new Collaborator feature allows you to co-create a guide with a person who does not have their own LibGuides account. A guide Collaborator has rights to create and edit content on just a single guide in the system, allowing them to assist you with the content creation without having access to other guides or the admin areas of the system.
- When reusing links, you are now able to customize the “description” and “more information” fields, so you can tailor the link information to each specific guide.
- With the new “Links to Guides” content box type you can create a box that allows you to browse by subject/librarian, view all published guides in the system, browse by most popular guides, most recent guides, etc.
- LibGuides pages now have a visibility setting, allowing you to remove entire pages from the public view with a single click.
- All cover art from Syndetics is now retrieved at the highest possible resolution, and scaled down accordingly, to ensure the highest quality for all cover art images.
- We updated our code so that Google Analytics will pick up link hits in Links & Lists and Simple Web Links boxes! All you need to do is add the Google Analytics tracking code in the Custom <HEAD> Code box on the System-wide Settings page. Your link hits will then show up in the “Content” report in the GA console.
- You can now search for content within a Private Guide, assuming you are already on that guide and use the “This Guide” option in the search drop-down menu. We also added a “view homepage” link to each of the results on the search results screen, so you can easily jump to any guide homepage right from the search results.
LibAnswers
- LibAnswers now supports SMS/Texting through our new SMS reference module! Best of all, this new module will be FREE for the first year, with rock bottom prices afterwards. It is really, really affordable (There is a 1-time start up cost, but other than that it’s totally free for the first year). No cellphone required!
- The LibAnswers Homepage is now much more customizable. You can control the page layout (1 or 2 columns), column width, and use new box types.
- Previously, when you marked a question as “private”, it was deleted from the system as soon as you answered it. Now, they are kept in the system separate from public answers. There is also a new system-wide option to set all questions as private by default.
- The Manage Topics screen has been redesigned to allow you to see the number of questions under each topic and edit the questions directly from that screen. When you create a new topic on the Answer screen, that question is automatically assigned to that new topic.
- You can now send an update email to the person who asked a question by simply clicking a check box when updating a question in LibAnswers.
- When you delete users, you must first reassign all of their answers. Until now, you had to contact us to do that…but now it’s built into the process!
- In the Unanswered/Answered/Private tabs, you will notice many filtering options for the list of questions. You can filter by status, by answerer, by date, topic, etc. to help you find the questions you are looking for.
- You can now transfer unanswered questions between LibAnswers systems, allowing for even more collaboration between libraries and branches.
- Admins are now able to customize the default text of the “Ask Us” box.
- When emailing a user in your system about an unanswered/unclaimed question, you can now assign it to that user. Admins can now unclaim any unanswered question in the system – no matter who’s claimed it.
- Topics can no longer be assigned to the same question/answer twice.
CampusGuides & CommunityGuides
- All the features mentioned in the LibGuides section above, plus…
- You can now feature guides on group homepages, just like on your general CampusGuides / CommunityGuides homepage.
- Group filtering has been added to the API – you can now create lists of guides assigned to groups that contain a certain term or groups with the exact name you enter.
- You can display all the guides from a specific group within the Links to Guides content box via a drop-down menu option.
- You can now choose to have your group inherit the HEAD / Header / Footer code from the System Settings page, as well as specify your own custom HEAD / Header / Footer code for each group.
If you would like further information about any of these features, or have some ideas you would like to see added to our applications, please let us know at support@springshare.com. Thanks!
Leave a Comment » | CampusGuides, General, LibAnswers, LibGuides, New Features | Permalink
Posted by marcbertone
March 23, 2010
Big, really big, huge news! We are super excited to unveil the SMS reference module for our LibAnswers platform. R U Serious? Yep, you heard it right – LibAnswers is now the only reference system to aggregate asking reference questions from the Web, from Twitter and via SMS, with an extensive reporting capability to boot. If you thought the news couldn’t get any better, get this – the SMS Reference module for LibAnswers is FREE for the first year, with rock-bottom prices afterwards. Check out these features:
- Each library is assigned a dedicated local phone number. Whoa, that’s cool – no short codes to remember or special keywords for patrons to memorize. We have big plans for further development of mobile and voice apps for libraries, and having a dedicated local number provides the platform to build exciting mobile and voice apps on top of it. Folks, we’re just getting started!
- The SMS capability is fully integrated into the current LibAnswers workflow. Any incoming SMS messages go to the Unanswered tab (email and IM notifications work for SMS, too). You answer SMS questions in the same way you currently answer any other LibAnswers questions. You can collaborate on answers, claim questions, release claims, pass notes, see who answered which SMS, etc.
- SMS statistics are fully integrated with LibAnswers stats. Want to see the monthly/daily/hourly distribution of SMS questions? Want to compare SMS stats with Twitter stats or Web reference stats? We provide a variety of reports on SMS reference usage. Furthermore, with the Analytics module for LibAnswers you can go even deeper and analyze the reference trends and staffing needs for each reference channel – an essential tool for evaluating and improving your reference service.
- LibAnswers widgets, which you can embed into any web page on your library site (and beyond – put them on blogs, courseware pages, etc) to advertise your SMS reference number, with the ability to ask reference questions from any widget. These widgets are a great marketing tool for your SMS reference.
- Auto-responders for those times when you are not available.
- Unlimited number of simultaneous logins. All your librarians can have an account in LibAnswers and answer SMS questions. There are no limits to the number of accounts or the number of users logged on at the same time.
- Fully hosted solution. You get your own local phone number without having to buy (and tote around) a dedicated phone just for SMS. Plus, all your data lives in a cloud (nine) which means we take care of the back-end infrastructure for you.
- Pricing - FREE for the first year, save for a one-time setup fee of $149. You get 400 messages per month (incoming + outgoing) and you can carry over any unused credits from month-to-month, during your annual license term (hello, AT&T)! This means you have 4,800 FREE messages for your first year.
- Ongoing charges - After the free first year, choose between the following plans:
| $30/month |
600 messages/month, i.e. 7,200/year (incoming + outgoing) |
| $50/month |
1,200 messages/month, i.e. 14,400/year (incoming + outgoing) |
You can carry any unused credits from month to month for the full year. Need more message credits? Sure, buy a pack of 1,000 for just $50. If you anticipate needing more than 15K messages a year, talk to us and we will give you an even better deal!
There you have it – a simple and affordable way to offer SMS reference, all part of the fully-featured web 2.0 reference platform for libraries. Web Questions, Twitter Questions, SMS Questions – we’ve got them all covered. In-depth statistics and analytics for any reference channel? Check. Automatic Q-and-A knowledgebase and FAQ builder? Check. A complete reference platform, priced orders of magnitude less than paying for separate reference tools? Double check!
Pardon our enthusiasm, but this is disruptive, revolutionary, and very exciting at the same time.
Email us at sales@springshare.com and we’ll help you get started on LibAnswers and SMS reference.
1 Comment | General, LibAnswers, New Features | Permalink
Posted by slavenzivkovic
February 25, 2010
We rolled out the initial (beta) release of the LibAnswers/Instant Messanger integration, so please check it out. Log on to your main LibAnswers admin page (My Admin) and under System Settings tab select “IM Notifications” option. This is where you can setup the integration (you must have a valid GTalk account to do this, but you can use any IM aggregator, e.g. Meebo, Digsby, etc. to receive IM notifications).
Once you set this up, any time a new question, or a new comment is submitted to your LibAnswers system you will get an Instant Message notification (in addition to the email notification which is still there).
Let us know what you think – this is only the first release of this IM integration and we’d like to improve on it based on your feedback.
Leave a Comment » | General, LibAnswers, New Features, Tips and Tricks | Permalink
Posted by slavenzivkovic
February 24, 2010
Every now and then we stop for moment, take a deep breath, and marvel at the amazing growth of our LibGuides Community – 1,100+ libraries and 17,000+ librarians creating useful guides, collaborating, and sharing content and ideas.
We knew we had many international libraries on board, but we recently realized we’re global in a real “global” way – 25 countries and counting: from dozens of libraries in our northern neighbor Canada, and just as many (if not more) in the Land Down Under – Australia, to South Africa, Sweden, Turkey, Egypt, Singapore, etc. The venerable Oxford University in UK is on board as well, as is the prestigious Shanghai Jiao Tong University in China.
We’re building a global community of libraries, with many opportunities to collaborate and share ideas and content on a global scale. It’s a beautiful thing, and it will only get better!
Speaking of collaboration, next week we are going to announce a big, bold, new LibGuides initiative/feature aimed at increasing and enhancing collaboration beyond individual libraries, so stay tuned – it will rock your world – in a good way, of course 
As always, we’re here if any questions, ideas, suggestions, etc. pop up.
Leave a Comment » | General, New Features | Permalink
Posted by slavenzivkovic
February 12, 2010
We’re pleased to announce the http://bestof.libguides.com website – a collection of what we think are the shiniest examples of LibGuides across all our client institutions. The best part is that all content on the Best Of site can be freely reused and shared (that’s one of the rules of being featured on the site – guide owners must be willing to let others reuse and copy their awesomeness). No need to reinvent the wheel, and this way everybody benefits from the collective wisdom of the tens of thousands of librarians who create content in LibGuides.
We are also working on having official prizes, automatic idea submissions, voting, etc. so the Best Of site will only get better – this is just the beginning of great things to come. We will be adding new content every time we find something that makes us go “Wow, this is a great guide” (we always contact the guide owner first, to get their permission to feature their work). If you have suggestions for what type of content you want to see there, or if you want to submit your or your colleagues’ guides please let us know, we’re all ears - support@springshare.com
So, there you have it – in a spirit of Valentine’s Day (a few days early but since Valentine’s is on Sunday we had to compromise a bit): Announcing the Sites We Love on the Day For Love – LibGuides Best Of, http://bestof.libguides.com. Check the site often because we will be adding new content every couple of weeks. You should also follow us on twitter - http://twitter.com/springshare - as we will be tweeting the Best Of updates/additions as well.
As always, please send us your suggestions, ideas, kudos – support@springshare.com.
Leave a Comment » | Events, General, New Features, Reviews | Permalink
Posted by slavenzivkovic
February 3, 2010
Even though you have options to use cover art for books from both Syndetics and Amazon, there are some titles for which there are no covers available. So, we created a few placeholder images you can use instead. This is useful if you have 3 or so books in your Books from the Catalog box, and two have covers while the 3rd one does not. In order for all items to align nicely within a box, it would be helpful to have an image to use for the 3rd cover. Here are the cover art images you can use for this, depending on which cover placeholder you like, and what size you need:
This is where you should insert one of the above urls, depending on which you want to use:
3 Comments | General, New Features, Tips and Tricks | Permalink
Posted by slavenzivkovic
January 26, 2010
We are excited to announce the general availability of the Serials Solutions import tool for LibGuides. This management tool enables our common subscribers to create Database A-Z LibGuides powered by the authoritative e-resource data from Serials Solutions KnowledgeWorks. If you subscribe to both LibGuides and any 360 services or Summon, you can now import your entire database list into LibGuides via an easy to use management screen!
For more information about the A-Z import process, please visit http://help.libguides.com/azlist.
We would like to thank the team at Serials Solutions, who were extremely helpful and responsive during the development of this new functionality, as well as the following LibGuides libraries who participated in the BETA program for this new feature: SUNY Westchester Community College, Grand Valley State University, Palm Beach Atlantic University, and Mississippi State University!
Leave a Comment » | New Features | Permalink
Posted by marcbertone
