Springshare Support Blog

A Librarian’s Guide to Etiquette posted a great blog item this week on the hilarity of creating the perfect LibGuides Profile picture.  All jokes aside, we’ve heard from many libraries that adding a profile pic really *does* increase patron familiarity and comfort level when approaching librarians. So picking a good picture is important – and here’s why.

• We all call 1-800 customer service numbers and chat online with nameless faceless support. Interacting with the library should be different. It should be relationship-building.
• Patrons hear the message “this is your library”. With your profile pic, you’re connecting with them as their librarian. Your Library. Your Librarian.
• Library Anxiety – your profile picture can help to reduce this very real issue. They already know what you look like, so approaching the reference desk is less inhibiting.
• Plain and simple – you’re letting users know who you are. That you work at *their* library and you’re there for them.

Poll time! What’s your current profile picture?